Designing a website is never for your client, it’s for your client’s client. -Randy Milanovic

When we shift from a transactional mindset to a relational one, the way we work for clients, the conversations we have and the services we deliver shift too. How does this change reflect in our business models and elevate the entire client engagement? How can the shift in conversations allow agencies to go from strategy to execution very rapidly? How can collaboration and data-driven decision making help us gets the best results?

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On this episode, HubSpot Platinum Certified Partner, and CEO Kayak Online Marketing, Randy Milanovic shares on why he doesn’t seek a retainer, how his business model has shifted, and the convergence of agency and business consultancy.

3 Things We Learned from Randy Milanovic

  • How to use inbound marketing to prevent getting on the phone with UNqualified prospects
  • How Randy developed his unique 5-step process for getting clients the best results
  • How to elevate the conversation to results – not just deliverables – so clients are collaborating, not just receiving services

About our Featured Guest:
Randy is a HubSpot Platinum Certified Partner, author, and founder and CEO Kayak Online Marketing. Kayak partners with clients to deliver digital marketing services following a 5-step process: 1 strategic marketing, 2 creative, 3 website development, 4 search engine optimization, 5 marketing activation supported with digital and business coaching throughout and beyond.

For more information, go to, or connect with Randy on LinkedIn

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