Your employees are only going to treat your customers as good as you treat them. -Josh Patrick

When a system is to lengthy, too complicated and has to many steps in it, the likelihood that it will be implemented or followed is low. How do we create systems that are actually operationally doable? How do we come to grips with the upfront investment it takes to build a system rather than emotionally pushing our people to do better? How do we empower people in our organizations to become system builders in their own right?

On this episode, corporate systems expert, entrepreneur and author Josh Patrick shares why our systems need to be simplified and how to do it.

3 Things We Learned from Josh Patrick

  • Why simple systems are better than complex ones.
  • How to build systems people will actually use
  • How to get over the hump of building systems and the extra time it takes


About our Featured Guest: Josh is a Certified Financial Planner®, a Certified Financial Transitionist®, a Chartered Financial Consultant®, a Chartered Life Underwriter®, a serial entrepreneur, a writer, reader and thinker. He is the founder of Stage 2 Planning and The Sustainable Business. His main focus is helping private business owners create extraordinary value with their businesses and lives. He is a contributor to The New York Times’  You’re the Boss blog as well as the author of the Stage 2 blog, Creating Value.  He also runs a podcast called “The Sustainable Business”. Go to to find out about his wealth management service, and to to find out about his books and podcasts.

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